Our objective is simple – to correctly indemnify the insured in a timely manner (if coverage is afforded) with the highest level of professionalism and customer service.
Our experienced commercial adjusters handle all stages of a claim, from assignment to closure. Our commercial adjusters are proficient at interpreting policy, determining the cause and origin of a loss, and managing all aspects of the adjustment process.
Adjusters arrive with a professional appearance, in clean vehicles, and with all necessary tools. We maintain frequent contacts with policyholders and work to make sure they stay informed and up to date until their claims are resolved. We take pride in making a favorable impression with policyholders and in representing our clients well with competence and professionalism!
We serve clients in many industries, including:
- Public Entity
- Hospitality
- Food Service
- Agricultural
- Health Care
- Industrial
- Manufacturing
- Utility Services
- Apartment Buildings
- Condo Complexes
- Habitational
- Transportation
- Aviation
- Marinas
- Retail
Our typical commercial claim handling process is as follows:
- Claim acknowledgment, review, and first contact
- Prepare and send ODI compliancy letter(s) to insured
- Coordinate mitigation efforts when necessary
- Assemble a team of claims professionals based on scope of loss
- Inspect loss and determine proximate cause and origin
- Communicate with respective vendors (mitigation, C&O, contractors) as necessary
- Prepare valuation to determine ITV and coinsurance compliancy
- Prepare and submit first report and photo to client
- Prepare estimate with recommendations for repair or replacement
- Work with insured (and their contractor and/or PA) toward reaching agreed price
- Keep examiner and insured informed through status notifications/updates
- Address subrogation/restitution opportunities
- Address salvage opportunities
- Address underwriting concerns
- Calculate coinsurance formula when applicable
- Prepare and submit closing report with a/p estimate & supporting documentation
- Upon examiner approval, secure executed P.O.L. & submit for settlement processing
Contact us to continue the discussion or submit a claim.