Our experienced residential adjusters become an extension of our clients’ staff by offering great first impressions, the highest level of customer service, and quick and competent claims handling towards resolution.
Our adjusters arrive prepared and on time, in clean vehicles and professional attire. We sweat the small stuff – like proper grooming and demeanor, taking shoes off when entering a policyholder’s residence, and bringing the correct tools for the job the first time. We listen to policyholders and make sure they know we are available to answer any and all questions throughout the adjustment process. We regularly update policyholders on the status of their claims.
Superior customer service is our top priority. As adjusters, we meet policyholders on one of the worst days of their lives. Adjusters are often the only people policyholders will meet representing their carrier, other than their agents. In addition to the competent professionalism expected in our industry, we bring empathy to every claim. We strive to give policyholders total confidence that we will correctly indemnify them for their loss and put them on their way to recover in a timely manner.
From a single small kitchen fire to thousands of heavily damaged CAT losses, we can handle it all. Our team of adjusters brings broad and deep residential experience ranging from detached homes to condominiums to contents specialists.
We handle a wide variety of residential situations:
- Single Family Dwellings
- Mansions / Estates
- Farms / Ranches
- Condominiums
- Mobile Homes
- Apartments (Contents)
- Rental Homes
- Our service is built around our clients’ needs. We can customize our procedures to suit carriers’ internal processes. We can work on fee schedules or time and expenses. We are here to serve you.What you can expect from us:
- Same day first contact
- Preparation and sending of Department of Insurance compliancy letter(s) to insured
- Inspection within 2 days (or sooner)
- Timely photo and first report with reserve recommendations
- Updates throughout the claim handling process
- Subrogation/salvage opportunity details
- Daily touches on open claims to assure they are moving toward closing
- Meetings/conversation with C&O, mitigation, specialty vendors, and review of estimates/invoices to assure pricing is in line with local market rates
- Thorough closing report customized to your preferences with estimates and supporting documentation
Get in touch to submit a claim or learn more about how we can serve you and your policyholders.